Terms, Privacy & Maritime Compliance

1. Terms of Service

Last updated: 15 June 2026

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Captain," "Subscriber," or "you") and Helm Command Limited ("HELM," "we," "us," or "our"), governing your access to and use of the HELM Fleet Command platform, including the web application accessible at app.helm-command.com, all associated software, features, modules, AI tools, and content (collectively, the "Platform").

By creating an account, accessing the Platform, using the demo, or clicking any acceptance button, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree, you must not access or use the Platform.

These Terms apply to all users including captains, vessel owners, crew members, yacht management companies, and any other individuals or entities accessing the Platform in any capacity.

2. Description of Service

HELM Fleet Command is a cloud-based software-as-a-service (SaaS) platform designed to assist maritime professionals in organising and managing vessel operations. The Platform includes modules covering crew management, maintenance planning, compliance documentation, charter operations, financial tracking, provisioning, voyage planning, and AI-powered operational assistance.

HELM is an organisational and operational tool. It is expressly not a flag state approved system, a classification society approved planned maintenance system (PMS), a statutory record-keeping system, or a substitute for any legally required maritime documentation, procedure, or professional judgment.

3. Eligibility and Account Registration

You must be at least 18 years of age to create an account. By registering, you represent and warrant that all information provided is accurate, current, and complete. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

HELM reserves the right to suspend or terminate any account where we reasonably believe the account information is false, misleading, or in violation of these Terms.

4. Subscription Plans and Billing

Access to the Platform is provided on a subscription basis. All prices are stated in United States Dollars (USD). The following plans are currently available:

• Crew — $49 per person per month (annual: $44 per person per month) — Individual yacht crew members; personal MLC compliance, certification wallet, career history, and pre-arrival checklists
• Owner / Captain — $299 per vessel per month (annual: $269 per vessel per month) — Private owners and professional captains; up to 2 vessels; full access to all HELM systems
• Management — Boutique — $249 per vessel per month (annual: $224 per vessel per month) — Management companies operating 3 to 9 vessels
• Management — Regional — $199 per vessel per month (annual: $179 per vessel per month) — Management companies operating 10 to 24 vessels
• Management — Enterprise — $169 per vessel per month (annual: $152 per vessel per month) — Management companies operating 25 to 49 vessels; enterprise contract terms apply
• Management — Fleet — $149 per vessel per month (annual: $134 per vessel per month) — Management companies operating 50 to 74 vessels; enterprise contract terms apply
• Management — Enterprise Plus — $129 per vessel per month (annual: $116 per vessel per month) — Management companies operating 75 to 99 vessels; enterprise contract terms apply
• Management — Global Fleet — From $99 per vessel per month, custom pricing — Management companies operating 100+ vessels; fully bespoke enterprise contract

All Crew, Owner/Captain, and Management — Boutique and Regional plans include a 14-day free trial. No credit card is required during the trial period. Following the trial, continued access requires a valid payment method. Subscriptions renew automatically unless cancelled before the renewal date. Annual billing provides a 10% discount, reflected in the per-vessel/per-seat rates above.

Currency at checkout: All prices on the HELM platform are displayed in USD. At Stripe checkout, customers may select USD or EUR; Stripe handles the EUR conversion using live exchange rates. HELM receives settlement in USD regardless of the currency selected at checkout.

Enterprise contract carve-out (Tiers 3 through 6 — Enterprise, Fleet, Enterprise Plus, and Global Fleet): These tiers are not available through automated Stripe checkout. Onboarding for these tiers is via the enterprise inquiry process and a separately negotiated commercial agreement. Billing for these tiers is conducted offline by invoice, with payment terms, vessel volume commitments, SLAs, and any additional contractual provisions set out in that agreement. Where any provision of an executed enterprise agreement conflicts with these Terms, the enterprise agreement controls for that subscriber. Standard self-service cancellation and refund provisions in Section 5 of these Terms do not apply to Tiers 3 through 6; cancellation and refund terms for those tiers are governed exclusively by the executed enterprise agreement.

All prices are stated exclusive of VAT or applicable taxes. Where VAT or local tax applies, it will be added at checkout at the applicable rate.

HELM reserves the right to modify pricing upon 30 days written notice to subscribers. Notice will be sent to the billing contact email on record. Continued use of the Platform after the effective date of any price change constitutes acceptance of the new pricing. Subscribers who do not wish to accept a price change may cancel before the effective date in accordance with Section 5.

5. Cancellation and Refunds

You may cancel your subscription at any time via the Billing & Plans section of the Platform or by contacting us at hello@helm-command.com. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods except where required by applicable consumer protection law.

Upon cancellation, your account will remain accessible until the end of the paid period, after which access will be suspended. Your data will be retained for 90 days following cancellation to allow for data export, after which it will be permanently deleted.

6. Acceptable Use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You must not:

• Use the Platform to store, transmit, or process data in violation of any applicable law or regulation
• Attempt to gain unauthorised access to any part of the Platform or its infrastructure
• Reverse engineer, decompile, or disassemble any part of the Platform
• Use the Platform to transmit unsolicited commercial communications
• Share your account credentials with any third party not authorised under your subscription plan
• Use the Platform in any manner that could damage, disable, or impair the Platform or interfere with other users
• Upload content that is unlawful, defamatory, obscene, or infringes third-party intellectual property rights

8. Intellectual Property

The Platform, including all software, algorithms, AI models, content, designs, trademarks, and documentation, is and remains the exclusive intellectual property of Helm Command Limited. These Terms grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform solely for your internal operational purposes during the subscription term.

You retain ownership of all vessel data, crew records, and operational data you input into the Platform. By inputting such data, you grant HELM a limited licence to process and store that data solely for the purpose of providing the Platform services to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless HELM and its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your use of the Platform, your violation of these Terms, or your violation of any applicable law or regulation.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before commencing any legal proceedings, the parties agree to attempt to resolve any dispute by good faith negotiation for a period of not less than 30 days.

11. Modifications to Terms

HELM reserves the right to modify these Terms at any time. Material changes will be notified to subscribers by email at least 14 days before the changes take effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms. If you do not accept the revised Terms, you must cancel your subscription before the effective date.

12. Contact

For any questions regarding these Terms, contact us at: hello@helm-command.com

2. Privacy Policy

Last updated: 15 June 2026

1. Who We Are

Helm Command Limited operates the HELM Fleet Command platform at app.helm-command.com. We are the data controller for personal data collected through the Platform. Our contact email for data protection matters is: hello@helm-command.com

2. Data We Collect

2.1 Account and Registration Data

• Full name, email address, job title, and role
• Vessel name, IMO number, flag state, and vessel type
• Company or management company name
• Subscription plan and billing information (payment card data is processed by Stripe and not stored by HELM)

2.2 Crew Data

When you add crew members to the Platform, we process personal data about those individuals on your behalf. This includes:

• Full name, nationality, date of birth, and passport details
• Maritime certifications including STCW, GMDSS, ENG1, and flag state endorsements
• Employment contract dates, position, and salary information
• Medical records and ENG1 certificate data entered into the Medical Bay module
• Hours of rest records as required by MLC 2006
• Watch schedule assignments and payroll data

You are responsible as the data controller for crew personal data. HELM processes this data as your data processor under the terms of the Data Processing Agreement.

2.3 Operational Data

• Voyage logs, position fixes, and passage records
• Maintenance records, defect logs, and work orders
• Financial records, provisioning data, and charter information
• Guest incident reports and safety records
• AI Copilot queries and responses

2.4 Technical Data

• IP address, browser type, device type, and operating system
• Pages visited, features used, and time spent on the Platform
• Push notification subscription endpoints
• Error logs and performance data

3. How We Use Your Data

• To provide, maintain, and improve the Platform
• To process subscription payments and manage billing
• To send transactional emails including welcome messages, weekly owner reports, and compliance alerts
• To send push notifications for operational alerts you have enabled
• To provide AI-powered features by passing vessel context data to Anthropic's Claude API
• To respond to support requests and customer enquiries
• To comply with our own legal obligations
• To detect and prevent fraud, abuse, and security incidents

4. Third-Party Data Processors

We share your data with the following trusted third-party processors solely to provide the Platform:

• Supabase Inc — database hosting and authentication (data stored in EU region)
• Anthropic PBC — AI language model processing for the AI Copilot and AI features (data processed in the USA)
• Resend Inc — transactional email delivery
• Stripe Inc — payment processing (card data never passes through our servers)
• Emergent Technologies — application hosting infrastructure

We do not sell your data to any third party. We do not use your vessel or crew data to train AI models.

5. Data Retention

• Active account data is retained for the duration of your subscription
• Following cancellation, data is retained for 90 days to allow export, then permanently deleted
• Billing records are retained for 7 years as required by tax law
• AI query logs are retained for 30 days then deleted

6. Your Rights Under GDPR

If you are located in the European Economic Area or United Kingdom, you have the following rights:

• Right of access — request a copy of all personal data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your personal data
• Right to portability — receive your data in a machine-readable format
• Right to restrict processing — request that we limit how we use your data
• Right to object — object to processing based on legitimate interests

To exercise any of these rights, contact us at hello@helm-command.com. We will respond within 30 days.

You have the right to lodge a complaint with your local supervisory authority. In the UK this is the Information Commissioner's Office (ico.org.uk).

7. International Transfers

Some of our third-party processors are located outside the EEA. Where data is transferred internationally, we ensure appropriate safeguards are in place including Standard Contractual Clauses approved by the European Commission.

8. Cookies

The Platform uses essential cookies for authentication and session management. Analytics cookies are only set with your consent. You can manage cookie preferences through your browser settings.

3. Data Processing Agreement

Last updated: 15 June 2026

This Data Processing Agreement forms part of the Terms of Service between the Subscriber ("Controller") and Helm Command Limited ("Processor") and governs the processing of personal data as required by Regulation (EU) 2016/679 (GDPR) and the UK GDPR.

1. Subject Matter and Duration

HELM processes personal data on behalf of the Subscriber for the purpose of providing the HELM Fleet Command platform services. Processing continues for the duration of the active subscription and for 90 days following termination.

2. Nature and Purpose of Processing

HELM processes the following categories of personal data as instructed by the Subscriber:

• Crew personal data including identity, certification, medical, payroll, and rest hour records
• Guest personal data entered into charter and incident management modules
• Vessel operator contact data for account management purposes

3. HELM's Obligations as Processor

• Process personal data only on documented instructions from the Subscriber
• Ensure that persons authorised to process the data are bound by confidentiality obligations
• Implement appropriate technical and organisational security measures
• Not engage sub-processors without prior written consent of the Subscriber
• Assist the Subscriber in responding to data subject rights requests
• Delete or return all personal data upon termination of the agreement
• Make available all information necessary to demonstrate compliance with GDPR obligations

4. Security Measures

• Encryption of data in transit using TLS 1.2 or higher
• Encryption of data at rest in Supabase database storage
• Role-based access controls limiting data access to authorised personnel
• Regular security testing and vulnerability assessment
• Incident response procedures and breach notification within 72 hours of discovery

5. Sub-Processors

The Subscriber grants general written authorisation for HELM to engage the sub-processors listed in the Privacy Policy. HELM will notify Subscribers of any intended changes to sub-processors at least 30 days in advance.

4. AI and Automated Systems Disclaimer

Last updated: 15 June 2026

1. Nature of AI-Generated Content

HELM Fleet Command incorporates artificial intelligence features powered by Claude, a large language model developed by Anthropic PBC. These AI features include but are not limited to: the AI Copilot, Daily Captain's Brief, AI Passage Window Planner, Smart Provisioning AI, Predictive Maintenance, Charter Weather Viability, and Document OCR.

2. Captain's Ultimate Responsibility

The master of a vessel retains full, sole, and non-delegable responsibility for the safe navigation, management, and operation of the vessel at all times. This responsibility cannot be transferred to, shared with, or diminished by any software platform, AI system, or third-party service.

Nothing generated by HELM or its AI systems relieves the master of the obligation to:

• Exercise independent professional judgment in all operational decisions
• Verify all compliance data against primary source documents and official flag state requirements
• Maintain required statutory records in the form mandated by applicable regulations
• Conduct independent passage planning using appropriate nautical publications and charts
• Seek qualified legal, medical, or technical advice where required

3. AI Accuracy Limitations

AI language models, including Claude, can produce inaccurate, incomplete, or outdated information. HELM does not warrant the accuracy, completeness, or timeliness of any AI-generated output. The AI Copilot's responses are generated based on the vessel data you have entered into the Platform — the quality of AI output is entirely dependent on the accuracy and completeness of the data you provide.

Port contact information, regulatory requirements, and operational data within the Platform may not reflect the most current information. Always verify critical operational information through official sources before relying on it.

4. No Flag State or Class Approval

HELM Fleet Command is not approved by any flag state administration, maritime authority, classification society, or Port State Control organisation as an approved system for the purposes of any statutory record-keeping requirement.

5. Demo and Trial Disclaimer

Last updated: 15 June 2026

1. Nature of the Demo

The HELM Fleet Command demonstration environment accessible at app.helm-command.com (the "Demo") is provided free of charge for evaluation purposes only. The Demo contains fictional vessel data, fictional crew records, and simulated operational scenarios. All vessel names, crew names, company names, and operational data appearing in the Demo are entirely fictitious and are used for illustrative purposes only.

2. No Reliance on Demo Data

The Demo must not be used for any real vessel operation, compliance record-keeping, crew management, or any purpose other than evaluating whether the Platform meets your requirements. Any resemblance of Demo data to real vessels, crew members, or companies is coincidental.

3. Platform in Development

HELM Fleet Command is currently in active development. Features available in the Demo may change, be removed, or behave differently in the production platform.

4. Data Entered During Demo

Any data you enter into the Demo environment is stored temporarily and may be deleted at any time without notice. Do not enter real crew personal data, real vessel certificates, or any sensitive information into the Demo environment.

5. No Compliance Advice

Nothing in the Demo constitutes compliance advice, legal advice, or confirmation that use of the Platform will ensure compliance with any maritime regulation, convention, or flag state requirement.

6. Trial Period

The 14-day free trial of the production Platform is subject to the full Terms of Service and Privacy Policy. Trial access is provided on an as-is basis. HELM reserves the right to terminate trial access at any time if the Platform is used in breach of the Terms of Service.

6. Maritime Specific Liability Limitation

Last updated: 15 June 2026

1. Not a Statutory Record System

HELM Fleet Command is not approved, certified, or recognised by any governmental authority, flag state administration, or international maritime organisation as a system for the maintenance of statutory records. The following records, where required by law, must be maintained in the forms prescribed by the applicable authority regardless of whether equivalent records are maintained in HELM:

• Official Log Book as required by flag state legislation
• Oil Record Book as required by MARPOL Annex I
• Garbage Record Book as required by MARPOL Annex V
• GMDSS Radio Log as required by SOLAS Chapter IV
• Hours of Rest records as required by MLC 2006 and STCW
• Ship Security Records as required by ISPS Code
• Any other record required to be maintained in a specific form by any applicable law or authority

2. PSC Inspection Outcomes

HELM accepts no liability whatsoever for any outcome of a Port State Control inspection, including but not limited to vessel detention, deficiency notices, financial penalties, reputational damage, or operational delays.

3. MLC 2006 Compliance

The Hours of Rest module within HELM is designed to assist in tracking compliance with the rest hour requirements of MLC 2006. However, HELM does not warrant that use of this module ensures compliance with MLC 2006 or any other maritime labour convention.

4. Vessel Safety

HELM accepts no liability for any incident affecting the safety of the vessel, persons on board, cargo, or the marine environment.

5. AI Navigation Assistance

The AI Passage Window Planner, weather analysis tools, and routing features within HELM are provided as supplementary decision-support tools only. They must not be used as primary navigation aids.

6. Indemnity for Regulatory Action

You agree to indemnify and hold HELM harmless against any regulatory action, fine, penalty, or sanction imposed by any maritime authority, flag state, or governmental body.

7. Insurance Recommendation

HELM strongly recommends that all subscribers maintain appropriate professional indemnity and operators liability insurance.